FAQs

FAQs

Do you have a query?

Most questions can be answered below. 

If you can’t find the answer you are looking for, please call our Customer Service Team on

(08) 9409 2850 or email us at admin@disabledchildrensfoundation.org.au

 

General FAQs

  • How are the winners notified?

Upon completion of the Draw, all winners are contacted by email or phone.

The full list of lottery results is published on our website www.disabledchildrensfoundation.org.au on the Draw day.

Raffle results are published in The West Australian newspaper two days after the draw date.

The Disabled Children’s Foundation Inc. conducts three Lotteries each year.

  • How is the Draw conducted?

All of our draws utilise a government-approved electronic random number generator.

The random number generator is separate to our database and its sole purpose is to randomly select a number from a given range which we then use to identify our winners.

  • If I order tickets late in the Lottery or on the day of the close, are my tickets still included in the Draw?

All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery.

  • Where do I find the results of the Lottery Draw?

Official Lottery results are posted on our Website, and all winners are contacted by email or phone, we also publish the results in The Western Australia Newspaper.

Alternatively, you can phone our Customer Service Team on (08) 9409 2850

  • Where do the funds raised from the raffle go?

The Disabled Children’s Foundation Inc. raffle is a fundraising program and every ticket purchase directly supports programs empowering disabled children of all ages to live full and connected lives. We are dedicated to enhancing the lives of children with disabilities. https://www.disabledchildrensfoundation.org.au/

  • Can I support the Disabled community without purchasing a ticket?

Of course! You can support Disabled Children’s Foundation Inc. through a Direct Donation or through a Bequest. Please refer to our website for information https://www.disabledchildrensfoundation.org.au/

  • How can I provide The Disabled Children’s Foundation Inc. with feedback?

We would love to hear from you. There are several ways you can contact us. They include:

– Emailing us at admin@disabledchildrensfoundation.org.au
– Contacting our team on (08) 9409 2850(Mon, Wed, Thu and Fri 9:00 am-15:30 pm WST)
– Leave a detailed phone message 24/7 (08) 9409 2850
– Through our Facebook Page

 

Payment FAQs

  • Is ordering from the Disabled Children’s Foundation Inc. Lottery website secure?

Your personal security is of utmost importance to us. When you purchase tickets from The Disabled Children’s Foundation Inc., your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard and is the same encryption technology used by banks.

We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

The Disabled Children’s Foundation Inc. Card Industry Data Security Standards (PCI DSS) compliant company. We can be are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

  • Do you have PayPal?

The Foundation is always evaluating alternative payment options of which PayPal is one, but currently, the costs of its administration outweigh the direct benefit to the community we represent. Our primary focus is raising funds to support and enhance the lives of children with disabilities.

Should you not wish to use our secure credit card facility, you can also buy tickets contacting:

admin@disabledchildrensfoundation.org.au or

Phoning our team on (08) 9409 2850

(Mon, Wed, Thu and Fri 9:00 am-15:30 pm WST)

  • Can I get refund?

Due to Racing, Gaming and Liquor legalities, constraints and time frames the purchase of Raffle Lucky Numbers will not be refunded without the written approval of Gaming and Wagering Commission

  • Disabled Children’s Foundation Inc. Lottery tickets tax deductible?

Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over are tax-deductible. Should you wish to support Disabled Children’s Foundation Inc. in Australia this way, please do so here.

 

Technical FAQs

  • I cannot progress further with my order as the website says my email address is incorrect?

Please ensure your email address is correct (free from spelling errors and extra spaces before or after your address) when entering it. If you are still having difficulty, please contact us on admin@disabledchildrensfoundation.org.au  or (08) 9409 2850.

Please remember to check your “Spam” or “Junk” folder in case your confirmation email or emailed tickets have been redirected there by your email program.

To ensure you can view all emails from The Disabled Children’s Foundation Inc. please add admin@disabledchildrensfoundation.org.au to your address book.

 

Ticket FAQs

  • Are Disabled Children’s Foundation Inc. Lottery tickets tax deductible?

Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over are tax-deductible. Should you wish to support Disabled Children’s Foundation Inc. in Australia this way, please do so here.

  • How do I receive my tickets?

Tickets are sent to the email address you provided us at the time of purchase, upon acceptance of your credit card payment. Please ensure that you enter your email address correctly.

If you would prefer to receive your tickets by mail only, please advise us by contacting admin@disabledchildrensfoundation.org.au or (08) 9409 2850

  • How many tickets do you sell per Lottery?

The raffle is limited to 300,000 tickets only. No additional tickets will be sold

Total tickets for each lottery is communicated along with Permit Number.

  • How much are your tickets?

Tickets are $3 each and you can purchase as many as you would like to support.

  • I cannot download my emailed Lottery tickets?

Your email will include a button saying DOWNLOAD YOUR TICKETS. Clicking this will allow you to download your official Disabled Children’s Foundation Inc. Lottery ticket, which will include your ticket numbers. This ticket can be saved to your computer for your records.

If you cannot see this button in your email, you may need to click the message near the top of your opened email saying Display Images/Pictures Below. Alternatively, click the message at the top of the email saying Can’t See This Email View Online.

To ensure you see all emails from The Disabled Children’s Foundation Inc. please add admin@disabledchildrensfoundation.org.au to your address book.

  • Is it possible for me to choose my own ticket numbers?

Unfortunately not. The Disabled Children’s Foundation Inc.. utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen.

  • Are the prizes donated?

The prizes are not donated.